Lead Customer Success with clarity and confidence

Passionate about people because they are the building blocks to customer retention and business growth. Using her 30+ years of business and leadership experience guiding organisations to be successful at growing their people and their business.

A human being living by my core values of trust, honesty and integrity with the aim of inspiring and guiding Customer Success Teams to be the best they can be in life personally and professionally.

Helping each other and our customers to achieve their desired outcomes.

Tom Payne is currently the Senior Director of Digital Media Customer Success for EMEA, APAC & Japan at Adobe. Tom has held multiple leadership roles in Customer Success, driving strategies that help customers maximize the value of their investments while ensuring Adobe’s products and services evolve to meet enterprise needs.

With over 20 years of experience in software-led innovation, Tom is passionate about shaping cutting-edge strategies and technologies that transform how people create, collaborate, and drive business success. He thrives on building high-performing, diverse teams and fostering a culture of innovation and agility.

Based in the UK, Tom balances his fast-paced role with an active lifestyle, including trail running and ultra marathons, alongside a passion for tech-driven hobbies.

All views and experiences expressed within this community are Tom’s own.

As Head of Customer Success at Resonant People Consulting, Artem helps organisations drive sustainable growth by building motivated and resilient teams. He collaborates closely with Customer Success, Sales, HR, and L&D leaders to align talent development strategies with business goals.
With over two decades of experience spanning SaaS, retail, and professional services, Artem has led and scaled high-performing customer success and sales teams across global markets. He has worked with major European household brands, helping them leverage technology in HR and Intelligent Document Processing.
Living in London, Artem enjoys staying on the move and discovering new destinations—whether by plane, car, or boat. Sailing is his preferred way to explore, and as a licensed RYA skipper, he’s always looking for opportunities to spend time on the water.

Ali is a highly accomplished SaaS leader with a strong track record in revenue retention and expansion. With extensive experience across Big Tech, scale-ups, and startups, Ali excels in building and mentoring high-performing post-sales teams, fostering collaboration with sales and product leaders, and driving C-level engagement to accelerate growth.

Known for transforming teams, implementing innovative strategies, and consistently exceeding KPIs—especially NRR growth and churn reduction— Ali leads with a hands-on approach and a commitment to delivering exceptional results.

I build and lead talented customer success teams that are committed to the growth and retention of strategic enterprise customers within enterprise software companies.

My roles as founding regional CS hires in fast paced start-ups coupled with my experience working directly within financial services gives me a unique perspective, tenacity & deep understanding of how to make large enterprise successful at implementing transformative technology programmes.

My mission is to foster an environment where diverse perspectives thrive, overachievement is the baseline and my team succeed by being their authentic rockstar selves.

Driving Customer Success in Capital Markets and Financial Services, with a wide range of experience across various products and asset classes.

I'm enjoy working with like-minded professionals in a collaborative environment.
The workplace atmosphere is very important to me and I believe that Team Cohesion and a supportive work environment are extremely important to getting a job done the right way and ensuring that customers receive a high-quality service.
I like to be part of a winning team where I can contribute from my experience and expertise.