Customer Success Leadership Unlocked

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Join Now The Destination for
Customer Success Leaders Connect. Inspire. Enable.

Our Mission

We empower Customer Success Leaders to thrive, connect, and lead with confidence in an exclusive space designed for those at the forefront of CS.

This is a community built for leaders—where you can:

  • Foster meaningful connections with like-minded CS professionals.
  • Engage in impactful networking opportunities that drive innovation.
  • Access mentorship and enablement resources tailored for CS leadership growth.

Together, we inspire growth, drive excellence, and shape the future of Customer Success Leadership. If you lead a Customer Success team, this is your space to learn, connect, and excel.

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Curious what it’s like inside Customer Success Leadership Unlocked?

Listen to what our current members have to say about the impact, the connections, and the confidence they’ve gained.

This is more than a community—it’s your shortcut to growth, leadership, and lasting support.

Join us today.

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Our Partners

Events

Explore our hybrid event series available live, on-demand, and online.

F2F, online and on demand

There is no Event

“Missed an event? Access on-demand recordings.”

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Membership Options

All Inclusive Offer

  • Access to an exclusive online community of only Customer Success Leaders globally
  • Access to live F2F events and on demand ‘Success Leadership Unlocked’ sessions with experts on critical CS leadership matters
  • Access to mentorship opportunities
  • LATER IN 2025 - jobs section for CS leaders
  • LATER IN 2025 - Online CS Leader Courses
Most Popular

£350 (£70 saving)

£35 (£420/year)

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Basic

  • Free Access to an exclusive online community of only Customer Success Leaders globally
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Mentor Opportunities

As part of the Customer Success Leadership Community, members can take part in our mentoring programme—whether you’re looking to share your knowledge as a mentor or gain support as a mentee. It’s a chance to build meaningful connections, grow professionally, and give back to the community. Mentors benefit from fresh perspectives and the satisfaction of supporting future leaders, while mentees gain practical advice, confidence, and clarity. Want to get involved? Contact us to discuss how mentoring could support your journey.

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Our Community Council

The Community Council was formed to help direct how the community grows, the content and events we provide, and to help lead events, whether face-to-face or online.

Natalie Gwilt
Natalie Gwilt
Customer Success Advisor, EQ Coach, Consultant, Associate @Inspirem.coach
Former Senior Director Customer Success @SAP Concur
Gal Dvir
Gal Dvir
Manager, Customer Success - Capital Markets & Advisory
LSEG (London Stock Exchange Group)
Ali Ahme
Ali Ahme
Head of Customer Success EMEA Automation Anywhere
Artem Khalilov
Artem Khalilov
Head of Customer Success Resonant People Consulting
Learn More About the Council

Unlock Your Leadership Potential

Access valuable resources, including mentorship opportunities, articles, and guides tailored for Customer Success Leaders.

Explore Resources

Corporate memberships of 5 or 10 members available- contact us to discuss

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TESTIMOMALS

I posted an open CS Ops role supporting myself, on the Customer Success Leaders feed and Ellie
Thompson responded within minutes and sent back an excellent candidate. I only needed to interview him and i hired him!! Such an incredible network of
Customer Success Leaders to cut through the noise when you have a crazy role!

Lara Barnes

Chief Customer Officer

The introductions provided by the Customer Success
Leaders group proved crucial for my recent key hire.
Within a short while of posting the role, I received three strong recommendations, which ultimately led to a successful hire. The value of these direct connections, particularly for highly specialised roles, really can't be overstated!

Deborah Knight

CS Consultant, Coach and Founder @Kaptive CX

The introductions and connections gained through
Customer Success Leaders played a key role in advancing my career. Through the network, I was referred for an available position which led to an interview and ultimately a successful hire. The value of these direct connections, particularly for highly specialised roles, really can't be overstated! I'm so grateful for the opportunity it helped me secure!

Lauren Rose

Customer Success Manager

I posted an open CS Ops role supporting myself, on the Customer Success Leaders feed and Ellie
Thompson responded within minutes and sent back an excellent candidate. I only needed to interview him and i hired him!! Such an incredible network of
Customer Success Leaders to cut through the noise when you have a crazy role!

Lara Barnes

Chief Customer Officer
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