Find your people
Customer success leadership is lonely work. You carry the weight of strategy, metrics, and the human side of building lasting relationships. Here, you'll find peers who understand the real challenges you face every day. This is where leaders like you come to grow, share honestly, and belong.
A space built for customer success leaders
This is where you belong. We've created a private community for leaders who understand the real work of customer success. No noise, no pretense, just peers who get it.
What you get as a member
Everything you need to thrive in your role. Direct access to peers who understand the weight of customer success work.
Exclusive Global CS Leader Network
Learn, network, collaborate with other CS leaders, hire for challenging roles, and discuss strategy, technology and shared challenges
Monthly Online Sessions
In 2025 we hosted 10 x online panels and workshops and we have an exciting calendar for 2026!
Resource library
Access all online panel and workshop recordings and takeaways, podcast recordings from 'Customer Success from the Ground Up' podcast, and the latest research on CS
Career opportunities
Cultivate enduring relationships with peers navigating comparable obstacles. Your connections will prove invaluable.
Three simple steps
Join in minutes and start connecting today
Sign up and create your profile
Tell us about your role and what you're working on. Takes just a few minutes to get started.
Explore the community and find your people
Browse forums, check out upcoming sessions, and introduce yourself to the group.
Participate and grow alongside your peers
Jump into conversations, attend sessions, and share what you're learning with the community.
Real growth
Learn from leaders navigating the same challenges you face every day.
Genuine connection
Build relationships with peers who understand the nuance of customer success work.
Shared resources
Access proven frameworks and templates created by experienced customer success leaders.
Belonging matters
Find your place in a community built specifically for leaders like you.
Real stories from our Community Members
Leaders who found their way forward using the CS Leadership Unlocked Communiity.
“The introductions and connections gained through Customer Success Leaders played a key role in advancing my career. Through the network, I was referred for an available position, which led to an interview and ultimately a successful hire. The value of these direct connections—particularly for highly specialised roles—really can’t be overstated. I’m so grateful for the opportunity it helped me secure.”
“I posted an open CS Ops role supporting myself on the Customer Success Leaders feed, and Ellie Thompson responded within minutes with an excellent candidate. I only needed one interview—and I hired him! Such an incredible network of Customer Success Leaders that helps cut through the noise when you’re hiring for a complex role.”
“The introductions provided by the Customer Success Leaders group proved crucial for my recent key hire. Shortly after posting the role, I received three strong recommendations, which ultimately led to a successful hire. The value of these direct connections—particularly for highly specialised roles—really can’t be overstated.”
"Having someone who understood my exact situation made all the difference in turning things around."
"My team noticed the change in me first. Better decisions, less stress, more clarity about where we're headed."
"This wasn't another course that sat on a shelf. I used it immediately and saw results in weeks."
Simple pricing
Choose what works for you
Questions
Everything you need to know about membership
You get access to our private community forum, monthly group coaching calls, and a library of resources built by customer success leaders. It's a place to ask questions, share wins, and learn from peers facing similar challenges.
Yes. Monthly memberships can be cancelled at any time with no penalties. Yearly memberships can be cancelled within 30 days for a full refund.
Community membership gives you access to our community space. The full 'Customer Success from the Ground Up' programme includes self-paced learning and 1:1 consulting, available as a separate offering.
Group sessions happen once a month. They're recorded, so you can catch up if you can't make it live. Topics rotate based on what the community needs most.
We offer a 14-day free trial so you can explore the community and see if it's right for you. No credit card required to get started.
Still need help
Reach out and we'll get back to you
Download our free Ebook here!
Building Customer Success from scratch can feel messy, overwhelming, and lonely — especially when you’re expected to make it work without a clear starting point. Our free 50 page ebook will get you started!
