ABOUT US
Welcome to Customer Success Leadership Unlocked! We are a professional community exclusively for leaders in Customer Success.
The Community was founded in early 2024 by Mike Marshall, who for the last 10 years has led EMEA Customer Success at Adobe and now WalkMe an SAP Company. Mike was keen to meet other leaders of CS teams from different companies, who were likely facing similar challenges, but it didn’t seem there were many groups catering for leaders exclusively.
The community therefore started life as a networking group in London to address a gap in the Customer Success industry. It has since developed into a global community with both face to face, online and hybrid events where leaders of Customer Success teams can connect, get inspiration and be enabled.
Our Purpose
Customer Success Leadership Unlocked is here to provide a structured environment where leaders can connect, exchange ideas, and access the resources they need to drive results at the highest level.
What We Offer
A Peer Network
A space for senior leaders to share insights, strategies, and challenges in a confidential environment.
Knowledge Exchange
Opportunities to gain practical knowledge, from frameworks to benchmarks.
Leadership Development
Tailored events, workshops, and thought leadership sessions.
Events for Leaders
Corporate-style meetups and panels on strategy and trends.
Career Opportunities
A hub for leadership roles and organisational growth.
Why Customer Success Leadership?
Mike Marshall founded this group to provide a unique level of support for leaders in Customer Success. While the industry often focuses on teams, this community is dedicated to the visionaries responsible for strategy, change, and results.
