Online
CV Workshop with a Customer Success Recruiter!
CV Workshop with a Customer Success Recruiter! - Tuesday 27th May, 5pm - 6pm Join us for this exciting CV Workshop with Rohan Tailor, a Customer Success Recruiter and Principal Consultant at ABR Talent. We held a great online panel […]
Customer Success Compensation
Customer Success Compensation - Tuesday 17th June Join us for this exciting live online panel session with 3 x CS senior leaders, discussing the important topic of Customer Success Compensation. All 3 of the panellists are senior CS leaders and […]
Influencing Stakeholders without Clear Formal Authority
Tuesday 24th June - F2F & Online Instructor Led Workshop - 'Influencing Stakeholders without Clear Formal Authority' - Edita Kaminskaite, Resonant People Consulting
Setting up a CS org in a Startup
Setting up a CS org in a startup - Tuesday 8th July Join us for this exciting live online panel session with 2 x CS leaders, discussing the important topic of setting up a CS org in a startup environment. […]
How to scale Customer Success – Digital CS / Tech Touch strategies
Join us for this exciting live online panel session with 3 x CS leaders, discussing the important topic of how to scale customer success! 12th August. All 3 of the panellists work in digital customer success so are experienced in […]
Developing a CSM Competency Framework
Walkme office, London Walkme office, London, United KingdomDeveloping a CSM Competency Framework 4pm - 7pm GMT Tuesday 19th August - WalkMe Office (F2F audience) + Zoom (Online audience) Natalie Gwilt - Senior Director, Customer Success, SAP Concur (formerly) Natalie will be hosting an interactive and hands-on workshop […]
Strategies to reduce customer churn and boost loyalty
Join us for this exciting live online panel session with 3 x Customer Success Leaders, discussing strategies for reducing churn and boosting loyalty. Our 3 panellists have a range of experience in Senior Customer Success leadership positions and will discuss […]
Retention Forecasting Workshop
Retention Forecasting Workshop 4pm – 6pm BST Tuesday 30th September – WalkMe Office, Bank (F2F audience) + Zoom (Online audience) Natasha Evans, VP Growth @Hook Tash will be leading an interactive workshop designed for Customer Success Leaders, focusing on: ✅ […]
Advocacy – Strategies for exceeding customer expectations
Advocacy - Strategies for exceeding customer expectations, fostering loyalty and turning satisfied customers into enthusiastic advocates - Tuesday 14th October - Live online panel event Join us for this exciting live online panel session with 3 x Customer Success Leaders, […]
Sales Engineering – Discuss the value of Customer Success
Join us for this exciting live online panel session with 3 x Sales Engineering (Pre-Sales) leaders, discussing how they view Customer Success. Alongside sales, Customer Success also interacts regularly with sales engineering (pre-sales) as part of the account team managing […]
MEDDIC for Account Management
Walkme office, London Walkme office, London, United KingdomMEDDIC for Account Management 4pm - 7pm GMT Tuesday Tuesday 25th November - WalkMe Office (F2F audience) + Zoom (Online audience) Natalie Gwilt - Senior Director, Customer Success, SAP Concur (formerly) Natalie will be hosting an interactive and hands-on workshop […]
Managing Conflict Effectively: Strategies for Leaders
Managing Conflict Effectively: Strategies for Leaders - Tuesday 16th December Join us for this exciting live online panel session with 3 x Customer Success Leaders, discussing the important topic of how to manage conflict effectively. Managing conflict (internally […]