Retention Forecasting Workshop 4pm – 5:30pm BST Tuesday 30th September – Online via Zoom  Natasha Evans, VP Growth @Hook Tash will be leading an interactive workshop designed for Customer Success Leaders, focusing on: ✅ Understanding the fundamentals of forecasting: its […]

Advocacy - Strategies for exceeding customer expectations, fostering loyalty and turning satisfied customers into enthusiastic advocates - Tuesday 14th October - Live online panel event  Join us for this exciting live online panel session with 3 x Customer Success Leaders, […]

Join us for this exciting live online panel session with 3 x Sales Engineering (Pre-Sales) leaders, discussing how they view Customer Success.   Alongside sales, Customer Success also interacts regularly with sales engineering (pre-sales) as part of the account team managing […]

MEDDIC for Account Management 4pm - 5:30pm GMT - Tuesday 25th November -  Zoom Natalie Gwilt - Senior Director, Customer Success, SAP Concur (formerly) Natalie will be hosting an interactive and hands-on workshop for Customer Success Leaders, focused on: ✅Adapting […]

Managing Conflict Effectively: Strategies for Leaders  - Tuesday 16th December Join us for this exciting live online panel session with 3 x Customer Success Leaders, discussing the important topic of how to manage conflict effectively.       Managing conflict (internally […]